+33 (0)1 85 08 06 03

Terms & conditions of travel for Parishuttle clients

Conditions of carriage for Parishuttle clients & their baggage between pre- determined destinations whereby Parishuttle / Airport Van is the carrier.
The carrier reserves the right to alter & modify their terms & conditions of travel at any time.

Terms & conditions disclaimer

All clients must abide by the terms & conditions of the carrier.
Failure to do so will render the clients rights to compensation , refunds , alternative or replacement services invalid ,null & void.
These terms & conditions must be read & agreed upon before the client purchases the carriers service.

All clients using the carriers service must be in possession of a confirmation print out / voucher virtual or otherwise of their reservation. In the event that the client does not have a confirmation print out, the carrier reserves the right to refuse travel or alternatively demand payment of full fare ,at the rates advertised on the carriers own website , before allowing use of the carriers service.

Booking procedure

The carriers service can only be used by pre- reservation .The carrier is bound by the French transport law of 11/2/1986 article 5 which states that the carrier must be in possession of a clear manifest stating clearly the names & destinations of the carriers clients.
The reservation itself will only be accepted if the request is compatible with the booking restrictions imposed by the carrier.
The client is responsible for ensuring that all information provided at the time of reservation is correct & valid.

A reservation request should not be considered as being accepted or confirmed until the client has received a confirmation e mail from the carrier.

Booking restrictions

The service provided by the carrier is available to the client providing that the following conditions & restrictions are met & adhered to ;

- For clients using Roissy Charles de Gaulle & Orly airport :

The arrivals service is available between 4 am & 11pm daily on a year round basis ..
The departure pick up service is available between 4 am & 9 pm daily on a year round basis.

The carrier can only pick up & drop off inside the Paris boundaries ie hotels or residential addresses that have a postcode that begins with 75.
In the event that the client wishes to be transported to / from an address in the Paris suburbs the carrier reserves the right to sub contract or refuse such a request or , in the event of availability accept the request upon payment of a supplementary sum determined by & payable to the carrier. This sum is variable depending upon the time of day / transfer , location & distance of the request.

Booking amendments / refunds & cancellations

All complaints requesting refund / compensation must be written ,either e mail or postal & sent to the carrier.
Complaints will only be accepted up to 3 months after the date of transfer. These will be investigated and a decision will be taken within 28 days of the reception of the complaint.
Until the complaint has been fully investigated the carrier will accept no liability.
All amendments will be carried out free of charge but must also be made at least 3 days in advance of transfer pick up / arrival time.
The carrier will do its utmost to accommodate the clients amended request however the carrier reserves the right to refuse any amendment.
Any order can be cancelled (or altered) only by sending a request to PARISHUTTLE AIRPORTVAN to the following address: reservation@parishuttle.com
Any alteration should be requested, wherever possible, at least three days before the day of the transfer.
For any cancellation made by the client, the following cancellation fees will apply:
- more than 2 days before the transfer, 5 % of the overall price
- the day before transfer, 50% of the overall price
- the day of transfer : no refund

payment

All purchases of the service provided by the carrier must be pre paid .The client must print out his / her confirmation of transfer / voucher , at the time of reservation & hand this to the carrier , if requested ,at the time of transfer.
The client must ensure that he / she has sufficient print out s / vouchers for the number of transfers required.

Children

All children occupying a seat will be requested to pay the full fare.Baby seats are not provided by the carrier.
Booster seats are available only upon request at the time of reservation and are subject to availability.

Personal Data

The clients private & personal data will be used solely by the carrier and will not be passed on to any third party with the exception of governmental & law enforcement authorities should they make such a request.

Arrivals procedure

Shared Transfers :The client must follow the arrivals procedure of the carrier .The arrivals procedure is always clearly stated within the reservation confirmation sent by the carrier to the client;

Upon arrival the client must call from his own cell / mobile phone on + 33 1 85 08 06 03 or from a payphone at the airport on 01 85 08 06 03 ( this number requires local currency coins or credit, bank, phone cards. )
This number is free of charge & does not require local currency coins or credit / bank cards.
The client will then be directed to a pre - determined meeting point where they will meet the carrier.
The dispatcher of the carrier will determine when the vehicle may leave the airport & in which order the clients will be dropped off at their destination.
The pick up is within an approximate 30 minute window from the time of first call.

Private transfers : The client must follow the arrivals procedure of the carrier .The arrivals procedure is always clearly stated within the reservation confirmation sent by the carrier to the client;

Upon arrival the client will be met at the customs exit by a driver holding a sign bearing the clients name. In the event that the client cannot locate their driver they must call the number + 33 1 85 08 06 03 from their own cell / mobile phone or the number 01 85 08 06 03 from a payphone at the airport ( this number requires local currency coins or credit, bank, phone cards. )

Late arrivals

The carrier will wait up to one hour after the scheduled arrival time of the client.
After this time the carrier will attempt to transfer the late arrival client but undertakes no responsibility if this is not possible.

The carrier is not liable for any additional costs that a late arrival may cause the client nor are they liable to refund the original transfer fare to the client .

Departure procedure

Clients using the carrier’s service to return to the airport must adhere to the pick up time provided by the carrier which will always be a minimum of 4 hours before the flight departure. For transfers Paris to Paris train stations pick up time will be no less than 2 hours before train is due to depart.

Shared Transfers : Pick up times are within a 20 minute window . The client must be ready for pick up 10 minutes before scheduled time and the pick up should not be considered as running late until 20 minutes after the scheduled pick up time has elapsed. In the event that the client does not adhere to the pick up time the carrier will wait for a maximum of five minutes before departing from the clients address.After this time the carrier is no longer responsible for the transfer of the client and reserves the right not to refund the client . The carrier is not responsible for any client that misses a flight / train / meeting / rendezvous / connection if any of the relevant terms and conditions apply or have not been met by the client..

Private transfers : Pick up times are within a 20 minute window. The client must be ready for pick up 10 minutes before scheduled time and the pick up should not be considered as running late until 20 minutes after the scheduled pick up time has elapsed.In the event that the client does not adhere to the pick up time the carrier will wait for a maximum of fifteen minutes before departing from the clients address.After this time the carrier is no longer responsible for the transfer of the client and reserves the right not to refund the client . The carrier is not responsible for any client that misses a flight / train / meeting / rendezvous / connection if any of the relevant terms and conditions apply or have not been met by the client.

No - Shows

All "no show" transfers whereby the client is not present for pick up ( arrival & pick up ) are to be charged in full by the carrier.

Strikes & demonstrations

The carrier is not responsible for any delays , missed flights , connections and additional costs to the client incurred by strikes , industrial action & demonstrations that may take place both in France & throughout the world .
During these times the carrier reserves the right to alter reservation confirmation pick up times as they may deem appropriate.

War & Terrorism

The carrier is not responsible for any delays , missed flights , connections and additional costs to the client incurred by acts of war and / or terrorism that may take place both in France & throughout the world . During these times the carrier reserves the right to alter reservation confirmation pick up times as they may deem appropriate.

On board safety

All clients are required to respect local laws & regulations..
In accordance with French traffic law all clients must therefore wear seatbelts at all times whilst aboard the carriers vehicle.
The carrier / driver reserves the right to refuse any clients that may be deemed unfit or unsuitable to travel.
In the interest of client safety vehicle interiors may contain CCTV with continuous recording and surveillance.
Any client asked to leave the carriers vehicle at the drivers request or refused boarding of the carriers vehicle will not be able to claim any refund & the carrier will not be liable for any additional costs incurred by the client.

Child seats

The carrier does not provide child seats .
Clients that bring their own child seats must take full responsibility for the fitting of the seat & the subsequent safety of the child therein.
Clients that use child seats will be charged the full adult fare.
Booster seats are available only upon request at the time of reservation and are subject to availability.

Luggage

The client may take one medium / regular sized piece of "hold " luggage & one item of hand luggage free of charge.
The carrier / driver reserves the right to demand a supplement payment for any additional items.
In the event there is insufficient space to take any additional items the carrier reserves the right to refuse the client from travelling.
A full tarif for additional items may be obtained from the carrier .

Lost / Damaged Property

The carrier is not responsible for any loss of or damage to clients property which may occur during transit , loading or unloading. Any items of lost property found aboard the carriers vehicle must be collected by the client from the carriers headquarters. Items not collected within 2 months of reception will be deposed of.

Animals

The carrier reserves the right to class all animals as additional items.
In the event there is insufficient space to take any additional items the carrier reserves the right to refuse the client from travelling.
A full tarif for additional items may be obtained from the carrier .
Large animals must be caged & placed in the rear of the vehicle.

Vehicles

In extreme circumstances the carrier reserves the right to replace its regular vehicles with alternative means of transport ; taxis , cars , alternative minivan operators , which may or may not display the carriers livery.

Smoking

Clients are informed that all vehicles supplied by the carrier are non- smoking.

The Carrier address & Contact

Parishuttle / Airport Van
103 , rue Villiers de l'Isle Adam
75020 Paris - France
Local Telephone number : 01 85 08 06 03
E mail address : reservation@parishuttle.com